After-Sales Services and Return Policy
At Tradisk A.Ş., customer satisfaction is our foremost priority in our after-sales services and return policy. In pursuit of this aim, we regularly conduct Customer Satisfaction Surveys (CSS) and rigorously analyze the results to adapt and enhance our services. Additionally, our error prevention system ensures that any customer complaints are promptly addressed. Our sales representatives, in collaboration with our Quality Assurance department, extend the necessary support to both domestic and international clients based on the nature of the identified errors or issues.
In the event of any production or assembly line errors, we ensure that the issues are resolved accurately and promptly. We approach this process solely with the intent of maximizing customer satisfaction, disregarding any warranty limitations.
Products returned by our customers, along with their feedback, are systematically recorded in our Quality Assurance department's error prevention system, referencing unique identification numbers. After thorough analysis and inspections, if the error is found to be due to our production or assembly processes, we take the necessary steps to address the issue and ensure that the product reaches the customer in impeccable condition. To prevent the recurrence of any error, Corrective and Preventive Action (CAPA) measures are taken to consistently deliver the desired quality.
Furthermore, genuine Tradisk A.Ş. spare parts are continually evolving and being produced based on the results of our regular customer satisfaction surveys, always aligning with our customers' expectations and needs.
